escalation

Noun

escalation (countable and uncountable, plural escalations)

1. The act of escalating.
2. An increase or rise, especially to counteract a perceived discrepancy.
   • Thousands of violent videos are still available on the internet, according to Alexander, who claims they lead to an escalation in offline tensions between rival gangs. "I believe some young people are losing their lives as result of this material on the internet," she said.2012 April 19, Josh Halliday, “Free speech haven or lawless cesspool – can the internet be civilised?”, in the Guardian
3. A deliberate or premeditated increase in the violence or geographic scope of a conflict.
   • The 1840s saw a further escalation, with new laws treating most slave ships captured as pirates, and a number of military expeditions being mounted to destroy slaving centres on the African coast and depose, or even kill, remaining local kings and chiefs who had refused to end slavery in their...2018 December 1, Drachinifel, 8:35 from the start, in Anti-Slavery Patrols - The West Africa Squadron, archived from the original on 29 Nov 2024
4. (support) The reassignment of a difficult problem to someone whose job is dedicated to handling such cases.
   • The manager ensures that the escalation team generates a continuous stream of root cause analysis exercises and the subsequent corrective actions.2003, Garry Schultz, The Customer Care and Contact Center Handbook, →ISBN, page 229
   • Resolving escalations tends to require large amounts of time and energy from the support engineer working on an escalation and from the manager driving it. If those individuals are also required to attend to other issues, they will either neglect other customers (not good) or do a poor job of...2016, Francoise Tourniaire, The Art of Support, →ISBN, page 154