touchpoints

Noun

touchpoint (plural touchpoints)

1. A physical point of contact; a surface that is regularly touched by people.
   • The operator says that a total of 952,514 'cleans' of various touchpoints, including tables and door buttons, were carried out by more than 600 dedicated cleaning staff - the equivalent of cleaning one carriage at least three times every day.2022 January 26, “Network News: Northern keeps carriages clean”, in RAIL, number 949, page 12
2. An encounter where customers and business engage to exchange information, provide services, or handle transactions.
   • The touchpoints in retail banking include tellers and ATMs.
3. A point where things touch.
   • The Gergonne triangle is defined by the three touchpoints of the incircle on the three sides.